Current Pediatric Research

All submissions of the EM system will be redirected to Online Manuscript Submission System. Authors are requested to submit articles directly to Online Manuscript Submission System of respective journal.
Reach Us +44-7360-538437

Research Article - Current Pediatric Research (2022) Volume 26, Issue 8

An exploratory study on factors affecting the parental satisfaction regarding care of children admitted in pediatric department at Sree Balaji Medical college and hospital, chrompet, Chennai.

Tamilselvi D*

Department of Pediatric Nursing, Sree Balaji College of Nursing, Bharath Institute of Higher Education and Research (BIHER), Chennai, India

Corresponding Author:
Tamilselvi D
Department of Pediatric Nursing
Sree Balaji College of Nursing
Bharath Institute of Higher Education and Research (BIHER)
Chennai, India
E-mail: [email protected]

Received: 04 August, 2022, Manuscript No. AAJCP-22-68267; Editor assigned: 05 August, 2022, PreQC No. AAJCP-22-68267(PQ); Reviewed: 08 August, 2022, QC No. AAJCP-22-68267; Revised: 15 August, 2022, Manuscript No. AAJCP-22-68267(R); Published: 22 August, 2022, DOI:10.35841/0971-9032.26.8.1614-1619.

Visit for more related articles at Current Pediatric Research

Abstract

Parents’ perception of health care delivery that includes both experiences and satisfaction is an important component in health care evaluations, interventions and assessment of service quality. An objective of this study is to identify the factors affecting parental satisfaction regarding care of children. To find the association of factors affecting the parental satisfaction regarding care of children with selected socio demographic variables. Research approach is quantitative research, Research design exploratory study and convenient sampling technique is adopted in this study. Result of this study reveals that communication/ information had highest mean percentage (68.33%) followed by admission criteria (66.77%), then patient care (62.22%) and at last hospital environment (59.66%). Overall satisfaction level among parents of children satisfied level (%69(69.0%), more satisfied level 31(31.0%)

Keywords

Factors affecting, Quantitative research, Design, Demographic, Exploratory.

Introduction

Satisfaction only occurs when services meet or exceed the customer’s expectations or perceptions. For continued quality improvement, it is therefore imperative that health care providers know the customers’ perceptions and expectations. The Parental satisfaction is a interaction or combination of experiences, expectations and needs perceived by them, an important component in health care evaluations, interventions and assessment of service quality. Satisfaction with health services leads to better treatment adherence which improves health outcomes.

Objectives

To identify the factors affecting parental satisfaction regarding care of children. To find the association of factors affecting the parental satisfaction regarding care of children with selected socio demographic variables (Figure 1).

Figure 1: Research Methodology.

Result and Analysis

Overall level of satisfaction Score
Unsatisfied Below 24
Satisfied 25-48
More satisfied Above 49

Table 1. Criterion measure. Minimum score-24; Maximum score-72.

Satisfied level f(%) More satisfied level f(%)
69(69.0%) 31(31.0%)

Table 2. Overall satisfaction level among parents of children.

Domains Satisfied level f(%) More satisfied level f(% )
Admission criteria 67(67.0%) 33(33.0%)
Hospital environment 86(86.0%) 14(14.0%)
Patient care 77(77.0%) 23(23. 0%)
Communication and information 53(53.0%) 47(47.0%)

Table 3. Domain wise satisfaction level among parents of children.

Figure 2: Domain wise satisfaction level among parents of children.

Figure 2 Shows that parents from admission criteria were satisfied 67% and 33% were more satisfied and from hospital environment 86% were satisfied and 14% more satisfied , patient care 77% parents were satisfied and 23%were more satisfied, in communication/information 53% were satisfied and 47% were more satisfied.

Association of total level of satisfaction among parents with selected demographic variables

Socio demographic Satisfied more satisfied Df x2
variables (f) (f)  p-value-
Gender of parent
Mother 51 15 1
6.211
Father 18 16 0.013
Educational status of father
Informal education 33 9 3
    9.508
    0.023
Primary education 14 5  
Secondary/ higher secondary education 13 15  
Graduation and above 9 2  
Educational status of mother
Informal education 31 4 3
      12.092
Primary education 18 8 0.007
Secondary/ higher secondary education 15 15  
Graduation and above 5 4  
Occupational status of mother
Govt. job      
  3 8 3
Private job 4 2 10.843
      0 .013
Labourer 2 0  
Housewife. 60 21  

Table 4. Significant association tables (p<0.05-significant,p>0.05-NS).

Significant association of domains with the selected demographic variables

Socio demographic  Satisfied  more satisfied df
variables  (f)  (f) x2 p-value
Occupational status of father.
 a. Govt. job      
  4 7 3
b. Private job 6 0 8.64
      0.034
 c. Labourer 2 0  
       
 d. Farmer 55 26  
Occupational status of mother
 a. Govt. job 7 5 3
 b. Private job 13 10 2.937
      0.041
c. Labourer 11 6  
 d. housewife 26 8  

Table 5. Association of admission criteria with selected demographic variables (p<0.05-significant,p>0.05-NS.

Socio demographic variables  Satisfied (f)  more satisfied (f) df x2 p-value
Informant
a.Mother 51 15 1
      6.211
b.Father 18 16 0.013
       
Educational status of father
a. Informal education 31 4  
      3
b. Primary education 18 8 12.09
      0.007
c. Secondary/ higher secondary education 15 15  
d. Graduation and above 5 4  
Occupational status of father.
 a. Govt job 9 3 3
      9.648
b. Private job 17 6 0.002
c. Labourer 26 5  
d. Farmer 34 0  

Table 6. Association of hospital environment with selected demographic variables (p<0.05-significant, p>0.05-NS).

Association of patient care with selected demographic variables (p<0.05-significant,p>0.05-ns).

Socio demographic variables  Satisfied (f)  more satisfied (f) df x2 p-value
Occupational status of mother.
 a. Govt job 5 6 3
b. Private job 4 2 8.059
 c. Labourer 2 0 0.045
 d. Farmer 66 15  
Family monthly income in (Rs).
a. <5000 31 4 3
b. 5000-10000 20 1 14.846
c. 10001-15000 19 12 0.002
d. > 15000 7 6  

Table 7. Significant association of communication/information with selected demographic variables (p<0.05-significant, p>0.05-NS).

Sociodemographic variables  Satisfied (f)  more satisfied (f) df x2 p-value
Parent’s Age (in years)
a. 20-30 22 30 2
      6.525
b. 31-40 20 14 0.038
 c. 41-50 11 3  
Occupational status of mother.
 a. Govt. job 2 9 3
b. Private job 3 3 8.708
      0.033
 c. Labourer 2 0  
 d. Housewife 49 32  

Table 8. Significant association of communication/information with selected demographic variables (p<0.05-significant,p>0.05-NS).

Conclusion

As it is found in present study communication/information had highest mean percentage (68.33%) followed by admission criteria (66.77%) ,then patient care (62.22%) and at last hospital environment (59.66%) , %) Overall satisfaction level among parents of children satisfied level (69(69.0%), more satisfied level 31(31.0%) . The specific actions should be taken like child's sleep should not be interrupted, noise free environment and create the familiar and secure environment.

References

Get the App

Vizag Tech Summit